Accord Momentum has transformed operations at food retailer, Ozmen International Food Centre in Sheffield, delivering all the benefits of a fully integrated retail solution based on the latest technologies. The benefits have been so significant that Ozmen are expanding their business and rolling out Accord Momentum to a new store they are opening elsewhere in Sheffield.
Ozmen is a rapidly growing, busy independent international food supermarket business offering a wide selection of quality products, including fresh daily fruit and vegetables, fresh bread and deserts from the in-store bakery, fresh top quality meat products from the butcher counter, tobacco, alcohol products and lottery.
The existing IT system at Ozmen was only 4 years old, but not delivering the benefits anticipated. Inadequate reporting, EFT issues and poor support were proving particularly problematical and impacting on customer service.
Keen to grow and disappointed with the existing solution and service, Ozmen decided to invest in a new solution to improve performance and facilitate expansion. Following a review of alternative offerings, Ozmen opted for BCP’s Accord Momentum, investing in a complete EPoS and Back Office solution, new till hardware and HH WiFi functionality for convenient stock and price checking, ordering and receiving.
The company chose BCP’s Accord Momentum because it offered a cost effective, flexible solution and an excellent fit to their requirements. In addition, the underlying technology and development environment allows the system to be easily implemented and to provide first class reliability and robustness – both decisive factors for Ozmen as the store operates 24 hours a day, 365 days a year with a high volume of customers and transactions.
The Accord Momentum system was implemented successfully to meet a tight schedule and the four-lane store is now realising the full benefits of a modern IT system to help build sales, cut costs and improve customer service. Stock control, price control and promotions are now all handled by the system and system-driven reporting is helping to improve replenishment, stock control and promotions.
Altey Ozmen, Director, said “We’re delighted with the improvements we’re getting with Accord Momentum. It’s such a transformation from our previous solution. It’s helping us improve all aspects of store operations and customer service. BCP’s team were brilliant at understanding our needs and it’s great to deal with a supplier with multi-lingual expertise – that’s the real icing on the cake. We can’t wait to get it up and running in our new store.”