Support

Peace of mind with fast access to 24/7 support from dedicated support staff

Once installation and training is complete to your satisfaction, BCP provide comprehensive ongoing support facilities to help ensure your systems continue to run smoothly, deal with any issues or queries which might arise and ensure your systems keep pace with your changing requirements.

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Key features include:

  • Telephone hot line for fast access to support specialists
  • Remote Diagnostics so our Support Analysts can easily investigate a problem or download new software
  • On line help, comprehensive user documentation and user forum
  • Service desk and support administration system with escalation facilities and self-service remote access for users
  • Customer care visits