Holmes Catering have been using the BCP Accord proactive Telesales system for over three years since they invested in the complete Accord Delivered System to handle their food service and bakery supplies activities.
With telesales accounting for the majority of sales in this highly competitive market Accord’s proactive Telesales system was a key factor in Holmes’ decision to invest in Accord. Holmes recognised the importance of a modern proactive telesales system if telesales operators are to work quickly and efficiently. Designed in partnership with a leading catering supplies company to ensure it effectively meets the needs of food service wholesalers, Accord fully satisfied Holmes’ requirements. It promotes a proactive approach offering operators speed of entry, stock and price information at their fingertips and complete flexibility, thereby allowing operators to respond to customer requirements, offer first class customer service and maximise the sales opportunity. Automatic rescheduling, promotional screens, automatic substitutions, powerful supervisory control and effective reporting are just some of the features built into the system.
Holmes Catering is only one of many Food Service Wholesalers to reap the benefits of using Accord’s Telesales system. Companies such as Consort Catering (CJ Lang), Creed Catering, Pioneer Distributors, W McClure, Thomas Ridley, and Woodward Food Service, to name but a few, all recognise that Accord’s Telesales System has contributed significantly to expansion of sales and improved customer service.