Congratulations to BCP Accord® user Trevors Warehouses Ltd on winning the Regional Depot Award in this year’s Telesales Achiever Awards.
The competition, sponsored by Pritchitts and ProWholesaler magazine (now Wholesale News), attracts around 700 entrants each year, representing some 70% of foodservice telesales operators. Trevors is the latest of a number of BCP clients who have won Telesales Achiever Awards including Holmes Catering Services in Ireland, (now part of the Henderson Group) where telesales operator Elaine Truesdale won the very first award way back in 1999.
A family run business which has been operating in the Blackpool area since the early 1960’s, Trevors Warehouses Ltd supplies both the public sector and private businesses – including restaurants, pubs, and other catering establishments – in the holiday resort and wider NW area. The company offers a comprehensive range of food and non-food products, as well as janitorial supplies and catering equipment. It has been using the BCP Accord® proactive Telesales system since 2008 when it invested in a complete Accord® Delivered System to handle its operations.
With telesales accounting for the majority of sales in this highly competitive market Accord‘s® proactive Telesales system was a key factor in Trevors’ decision to invest in Accord®. Trevors recognised the importance of a modern proactive telesales system if telesales operators are to work quickly and efficiently. As Gary Hitchen, Trevors’ MD, said at the time: Accord‘s® Purchasing and Telesales features are light years ahead of anything else we’ve seen. We knew fellow Country Range members were very happy with it, but seeing it in action at Creed Catering clinched it for us. We are confident Accord® will help us to grow our business successfully and, longer term, expect to expand on our initial investment.
Designed in partnership with a leading catering supplies company to ensure it effectively meets the needs of food service wholesalers, Accord® fully satisfied Trevors’ requirements. It promotes a proactive approach offering operators speed of entry, stock and price information at their fingertips and complete flexibility, thereby allowing operators to respond to customer requirements, offer first class customer service and maximise the sales opportunity. Automatic rescheduling, promotional screens, automatic substitutions, powerful supervisory control and effective reporting are just some of the features built into the system.
Trevors Warehouses is only one of many foodservice wholesalers to reap the benefits of using Accord‘s® Telesales system. Companies such as C J Lang, Creed Catering, Pioneer Distributors, W McClure and Thomas Ridley, to name but a few, all recognise that Accord‘s® Telesales System has contributed significantly to expansion of sales and improved customer service.