With the new year just around the corner, procurement executives are under pressure to prove their value to stakeholders. Here are the top 3 challenges for procurement to tackle in the year 2015 (more…)
Category Archives: Blog
1. Quantifying customer value
Customer value is measured by purchase and social behaviours using two metrics, influencer value and contributor value.
Influence value: this can include social media monitoring, text mining. Ways to estimate the value of data sources such as number of contacts on social networks, followers, comments on blogs, number of posts and status updates. (more…)
With promising new innovations, bricks & mortar retailers will be able to compete better with the benefits increasingly associated with online shopping convenience, choice, interactivity and price. Digital aisles – or ‘endless shelves’ as they are sometimes referred to – is just one of these hot new innovations. The concept of digital aisles is basically […]
Our customer Spar Wholesaler Appleby Westward recently announced its investment of millions in a growth strategy. Leo Crawford, chief executive of the parent company BWG, spoke at the recent Westpoint Exeter Event and elaborated on the venture between Spar South Africa and BWG Group, explaining that there would be€110 million to invest in growing businesses in Ireland and Appleby Westward territory over the next few years. (more…)
It is now hard to imagine a department store or other retailer that does not offer a multi-channel experience. One of the big developments in Omni-channel retailing today is click and collect or click and reserve. It has become increasingly popular over the last couple of years, offering customers an added benefit from shopping online. (more…)
The competition for consumers’ business has never been greater than in the current economic climate. In order to secure the loyalty of customers it is essential to deliver goods at the right price and also provide a smooth transaction. Whether you are a retail or wholesale distributor; stock control software can help you ensure customer satisfaction and secure repeat custom.
An Epos system is something that no modern store should be without. It speeds up customer transactions, translating into higher sales, greater customer satisfaction and give customers greater security. Despite this, many store owners resist getting one. It requires the installation of a lot of bulky equipment and the software required to run it can be complex and difficult to understand. (more…)
Point of sale software is a very useful tool for business owners and has helped to streamline the retail process. The introduction of point of sale software has proven extremely successful and the vast majority of retail outlets now utilise it as part of the checkout processes. However, for those unfamiliar with it, the exact way in which such systems work can be a bit of a mystery. Here we give a brief introduction to how point of sale software works in a retail environment. (more…)