“It was as if the system had been designed especially for us. Its rationale and functionality just mirrored our business model.”

Foodservice wholesaler, CFC Food Partners Ltd, is claiming company-wide improvements in operational efficiency from its investment in an Accord distribution system.

The investment was prompted by CFC’s wish to modernise and improve efficiency, particularly relating to stock control and telesales, as a foundation for growth and expansion.

BCP secured the contract because of its food and drink industry background, a consistent track record of successful implementations and, not least, Accord’s powerful functionality, which proved an excellent fit.

CFC has realised efficiencies across its business as it benefits from a fully integrated, powerful IT solution that controls all operations, delivers true visibility, improved reporting and key sales, product and buying information. Particular improvements have come in the areas of Telesales/Sales Order Processing, Replenishment and Stock Management.

Since the initial implementation of Accord, CFC has extended its use to manage another foodservice depot in Hull on behalf of a charity, making use of Accord’s powerful multi-depot functionality to manage operations at both locations.

Shawn Giles, CFC Managing Director: “Accord is an excellent fit for our business, and has lived up to its reputation, delivering even more functionality than we’d expected. BCP itself has given us an A* service which we could not fault, always prepared to go that extra mile to satisfy our requirements.”

The company is now looking at extending the use of Accord’s comprehensive pricing functionality and to make use of its CRM system in order to help manage further growth more efficiently. “Longer term, we’ll be looking at implementing Accord’s Voice Picking solution, to drive further efficiencies in the warehouse, and online ordering, which we believe will deliver benefits for both ourselves and our customers.”