Why experience is everything when choosing a technology supplier

Wholesale business solutions, such as ERP or WMS systems are crucial for wholesalers. They are proven to cut costs and improve efficiencies across the supply chain. However, many businesses still suffer from failed implementations. 

Research from analyst Gartner estimated that up to 75% of ERP implementations are unsuccessful. The main reason is that the time and resources required are underestimated and not planned accordingly. This often results in additional costs and inconvenience to you and your customers.

Fortunately, while failure is common, it is avoidable. The solution is to choose the right technology supplier. This is essential if you want to get the most out of your investment. They should be knowledgeable enough to support you through the implementation and beyond.

So what should you look for in a wholesale software supplier?

The most important thing to consider is their experience and expertise. Choose a company with a strong track record within your industry, who can provide solutions that suit your business operations. Otherwise, you may find the implementation becomes a costly and time-consuming process as they try to configure their systems to fit your business.

Listed below is checklist of what to consider when choosing a new software supplier:

  • Do they have the knowledge and expertise to understand the challenges you face?
  • Do they have the capacity and technical support to deliver what you want, and to your specified budget and timeframe?
  • Do their solutions fit with your existing business processes and systems?
  • Are they experienced with developing Wholesale Business Systems like ERP and WMS?
  • Will their solutions enhance your customer services?
  • Are their solutions optimised for different devices – desktop, mobile and tablet?
  • Can they give you a demonstration?
  • If you are just extending your existing infrastructures, can they effectively leverage what you have and make it work better?
  • Do they provide digital systems, such as ecommerce or Product Information Management?
  • Are they able to support business and technology collaboration to help prioritise workloads, improve efficiency and reduce bottleneck across the business?
  • Can they help you advance your business goals, not just your technical infrastructure?

Choosing the right supplier is also important for businesses operating in highly regulated industries, such as food and drink. It’s essential they understand your legal responsibilities and have the solutions to help you comply.

Without skilled professionals by your side, you run the risk of joining the other failed implementations. If you are considering replacing your ERP or WMS systems we advise that you take the time to vet potential suppliers. This will greatly reduce the risk of failure and long-term business issues.