As technology continues to evolve at an ever-accelerating rate, businesses are constantly looking for ways to leverage the latest trends to gain a competitive advantage. Voice technology is a firm favourite amongst the emerging trends changing warehouse management systems (WMS), and for a good reason. Several studies and statistics support its positive potential impact, so there is plenty to get excited about. In this blog post, we’ll explore the future of WMS and how voice technology will revolutionise warehouse management by enhancing accuracy and efficiency on the ground whilst improving your customer experience.

According to research, using voice technology to aid picking “increases productivity by up to 35%, decreases error by up to 90%”, and “shortens the training time from days to minutes”. 

Another study by Honeywell, a leading provider of voice technology solutions, found that voice-directed picking can increase picking accuracy to nearly 100% and reduce training time by up to 50% compared to traditional picking methods. The study also highlighted that voice technology could reduce overall labour costs by up to 15% due to increased productivity and reduced errors.

Automate into Customer Centricity:

In addition to productivity gains, voice technology in WMS solutions can improve customer service. Real-time feedback provided by voice technology can help workers correct mistakes on the spot, leading to higher order accuracy and fewer returns, resulting in increased customer satisfaction. According to a study by Zebra Technologies, 62% of surveyed organisations reported improved customer service due to implementing voice technology in their warehouse operations.

Furthermore, voice technology can enhance safety compliance across the warehouse. By eliminating the need for manual data entry and paper-based processes, workers can keep their hands and eyes free to perform critical tasks, such as scanning barcodes and double-checking product information, reducing the risk of accidents and injuries.

 According to interviews conducted by iTWire, “Manufacturing, warehousing, and logistics organisations can benefit substantially by incorporating technology into their operations with the express purpose of improving safety”.

When implementing voice technology into WMS solutions, choosing a reliable provider with a proven track record in the industry is imperative. A study by Gartner found that choosing the right technology vendor is a critical success factor in implementing voice technology in warehouse operations. Also, proper employee training on using the system effectively and ongoing support and maintenance are critical factors in ensuring maximum efficiency and cost savings.

In conclusion, the future of WMS and how voice technology will revolutionise warehouse management is clear. This is a game-changer for warehouse management systems, potentially revolutionising operations by enhancing accuracy, efficiency, customer service, and safety compliance. Studies and statistics from reputable sources support the benefits of incorporating voice technology into WMS solutions, including increased productivity, reduced errors, improved customer service, and enhanced safety compliance. When implementing voice technology, businesses should choose a reliable provider and ensure proper employee training and support to ensure maximum success in achieving their operational goals.

Our Warehouse Management Solutions (WMS):

At BCP, we know how fundamental your warehouse operations are to your supply chain. However, for it to work efficiently, it requires a delicate balance of supply, demand and stock control solutions.

Accord WMS provides a comprehensive solution to help you manage everything from goods receiving and inventory management to picking and delivery, all while maximising speed and accuracy. With over 40 years of experience in providing specialist software for warehouse management and execution, we pride ourselves on being the expert you can trust. We also strive to keep up to date with the latest and greatest in the industry, recently delivering a presentation at the IntraLogisteX event

Our cost-effective solution includes various features and functionality to support your business and enhance your operations. Click here to learn more, or contact one of our experts with any questions about our Accord WMS and how it can benefit your business.